Orders (excluding hats) are shipped via USPS generally within 3-5 business days (excluding holidays) after we receive your order (orders after 2 pm MST time will be counted as next day). Once shipped, your order can take between 2-5 business days for USPS to deliver your package if there are no delays. When your order is shipped, you will receive an email with a tracking number you can use to monitor its progress.
Orders selected with FREE SHIPPING are sent via First Class. First Class mail does not come with a time guarantee, but is usually within 3 to 5 business days and does not come with insurance. If you wish to ensure your order, please select PRIORITY.
*HATS - Due to a large increase in requests, hats take between 7-9 business days. We always try our best to be faster, but since we are made to order to make sure your hat is the best quality, production time is a bit slower. Hats cannot be canceled, returned or refunded due to them being made to order. HATS DO NO QUALIFY FOR 2 DAY RUSH PRODUCTION.
During the holidays, shipping may be delayed, so please order with extra time in mind. Shipping may also be delayed sometimes due to things out of our control (storms, etc).
International orders range from 1-3 weeks for delivery. We are also not liable for any international custom/duty tax. Before ordering, please check with your country regarding your customs taxes as we cannot control these things.
USPS failures are not the fault of Karla and Co. and do not reflect how we treat our customers. What happens after the shipment leaves our warehouse is out of our control.
If your shipment is sent without insurance, Karla and Co are not responsible for lost, stolen or undelivered packages. We are unable to replace or reship items purchased without insurance. If you want to purchase insurance you may do so by selecting priority delivery.
VERIFY YOUR ADDRESS
Be sure to verify your address as we will ship to the shipping address listed in the order confirmation/receipt. This includes Paypal addresses. Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of the purchaser and are not eligible for a refund.
RETURNS & EXCHANGES
Karla & Co. does not accept returns, exchanges, or cancellations (after 2 hours of order) due to all items are made to order and set up once an order is placed. But please contact us if you have any problems with your order.
You can request a cancellation within 2 hours of purchase.
Since all of our products are made to order, all sales are final. We do not offer refunds or exchanges unless items are damaged by Karla and Co. If you have a question regarding sizing, please contact us before ordering. Sizing issues will not be refunded, we ask customers to double check orders to confirm all sizes and colors before checkout.
In the unlikely chance that you should receive damaged, defective, or the wrong item(s), please message us within 3 business days of the confirmed order delivery date and we will do our best to assist you. If the damage is due to Karla and Co. we will cover a new item and shipping, but must be reported within 3 days of delivery date. If the damage is due to USPS and no insurance was purchased, we can not provide a replacement.